Terms and Conditions applicable to BOC Credit Card Reward Points Scheme.
(1.1) "BOC REWARDZ PLUS" means a rewards scheme of Bank of Ceylon (BOC) established subject to the Terms and Conditions stated herein.
(1.2) "BOC REWARDZ PLUS Account" means the account created by a BOC Credit Cardholder holding a valid Credit Card, by registering in the https://www.rewardzplus.boc.lk/ Web Site, which reflects all transactions related to BOC REWARDZ PLUS scheme for the particular BOC Rewardz Plus account holder in Bank of Ceylon records, including earned Points, adjusted Points, bonus Points, redeemed Points and expired Points.
(1.3) "BOC REWARDZ PLUS Account holder" means the Credit Cardholder or, where there is more than one person comprising the credit card ownership, the first named signatory (Primary Card Holder) holding such relationship.
(1.4) "BOC REWARDZ PLUS POINTS" means the reward points credited/debited to the BOC REWARDZ PLUS Account as a result of eligible transactions conducted using the connected Credit Card. (a “BOC REWARDZ PLUS Transaction”).
(2.1) The BOC REWARDZ PLUS Account holder shall agree to be bound by the Terms and Conditions stated herein
(2.2) BANK OF CEYLON reserves the right, at any time, at its absolute discretion, with or without notice and without liability on its part, to supplement, amend, replace, update, delete or otherwise vary any of the following items;
Features/benefits of the BOC Rewardz Plus program
Terms and Conditions including the Schedules
Reward Partner Establishments
Modify, terminate or discontinue the BOC REWARDZ PLUS program
Add, withdraw or change the membership/accountholder criteria
Limit or change the value / validity of BOC REWARDZ Plus points and/or the manner of redemption
BOCREWARDZ PLUS account holders shall acknowledge and accept that the mentioned foregoing acts may diminish the redemption value of BOC REWARDZ PLUS Points already earned and not entitled to claim compensation for any such loss in value.
(2.3) The updated information, terms and conditions and other related details are published in the https://www.rewardzplus.boc.lk/, website and BOC REWARDS PLUS Account holders shall bound to be aware and updated with the most up to date and current version
(3.1) Membership in BOC REWARDZ PLUS scheme is automatic for each BOC REWARDZ PLUS Accountholders who are in good standing and anything not in breach of any terms and conditions relating to such BANK OF CEYLON credit card.
(3.2) The BOC REWARDZ PLUS membership is limited to Primary Credit Cardholder (i.e. first named customer) and qualifies for special offers/benefits provided through the BOC REWARDZ PLUS Scheme from time to time, provided satisfactory conduct of the BOC REWARDS customer’s account and/or BOC Credit Card Account as determined by the Bank.
(3.3) Membership is also subject to the qualifications and conditions (including annual BOC REWARDS Points accrual limits, if any) determined by the BANK OF CEYLON. BANK OF CEYLON reserves the right, at any time and with or without notice, to impose a validity period on membership, as well as to extend or reduce the same.
(3.4) BOC REWARDZ PLUS Accountholders removed from the relevant BOC Credit Card program shall not be eligible for BOC REWARDZ PLUS program with effect from such removal date.
(3.5) Membership is automatically terminated upon the death, bankruptcy, or unsatisfactory conduct of the Credit Card.
(3.6) Upon termination/ becoming ineligible, all BOC REWARDZ PLUS Accounts and Points accrued / available in the BOC REWARDZ PLUS account shall be immediately forfeited and cancelled by the BANK OF CEYLON.
(4.1) “BOC REWARDZ PLUS points are the base units of measurement in the Rewards program.
(4.2) The Reward Points shall be accrued for POS and E-Commerce transactions conducted via the Credit Cards issued by the Bank of Ceylon in the name of an individual.
| Card Types | Points allocated for transactions |
|---|---|
|
1 point for Rs.200/- |
|
1 point for Rs.250/- |
|
1 point for Rs.300/- |
| Emerging Market Transactions (irrespective of the Card Type) | 1 point for Rs.300/- |
(4.3) One point equals to One Rupee in value (1Point = Rs.1/-).
(4.4) Points shall not be awarded for transactions that are less than Rs 1,000/-.
(4.5) The Rewards points shall be calculated for the eligible transactions from the date this rewards program is implemented.
(4.6) The Cardholder shall not earn Rewards points in respect of following transactions,
Cash advance or cash withdrawals at ATM
Quasi cash transactions including but not limited to casino
Currency purchasing
Balance transfer
Monthly installment billing
Annual fee and other fees, finance charges and other charges
Unposted or cancelled transactions
(4.7) The Bank reserves the right to change the BOC REWARDZ PLUS program or its features, benefits, criteria, terms and conditions without prior notice and such changes shall be effective upon updating in the BOC REWARDZ PLUS Website. The Reward account holders shall visit the website and check these terms and conditions periodically for any changes.
(4.8) Rewards points are accrued for both Primary and Supplementary Cards transactions and the Primary Cardholder is eligible to redeem the total Rewards points available for both Primary and Supplementary Cards.
(4.9) For any transactions done via Credit Card Installment Plans, Points shall be awarded at the initiation for the full initial transaction value and not consider the monthly installments made during the tenure of the plan.
(4.10) Rewards Points shall be calculated by rounding down the transaction value to the nearest integer.
(4.11) Rewards Points shall not be assignable, transferable, combined with another holder, mortgaged, charged or pledged.
(4.12) In the event of a status change of a BOC Credit Card Category (such as an upgrade or downgrade), the points calculation shall be adjusted only for the transactions incurred from the date of change accordingly.
(5.1) The reward points are valid up to 31st December of following year and shall expire after the validity period. The unused rewards points shall be removed from the BOC REWARDZ PLUS Account as of the expiration date and shall not be re-credited.
(5.2) BOC REWARDZ PLUS accountholders shall be aware of points accrued, outstanding in the account and their expiration dates which can be monitored at any time online via https://www.rewardzplus.boc.lk/.
(6.1) A record of BOC Rewards activity for each BOC REWARDS account holder shall be e-mailed or otherwise made available in the form of an electronic or online statement at BOC REWARDZ PLUS website (“BOC REWARDS Statement”) to the BOC REWARDZ PLUS Account holder on regular basis as determined by the Bank.
(6.2) Any manifest error in the Rewards Statement shall be reported to the Bank within fourteen (14) days of the Statement date.
(7.1) Rewards Points in the BOC REWARDZ PLUS Account that are accrued, credited and valid (not expired) at the time of redemption are eligible for redemption.
(7.2) Rewards points may be redeemed by using any one of the below mentioned options;
Redemption via BOC REWARDZ PLUS web portal;
Redemption via Rewards Partner Establishments;
(7.3) Automatic redemption shall be allowed at Rewards Partner Establishments by providing the registered mobile number of the Cardholder. The monetary value of the rewards points shall be deducted from the purchase price of the item.
(7.4) Redeemed points shall be deleted/removed from the respective BOC REWARDZ PLUS account upon the Cardholder’s requesting for redemption.
(7.5) Redemption requests once made and processed shall not be cancelled or changed.
(7.6) Rewards points shall not be encashed, or transferred back to the Card as a credit or settled of an outstanding balance on the credit Card.
(7.7) Only non-delinquent Cardholders can redeem rewards points.
(7.8) Only the primary Cardholder is eligible to redeem the rewards points.
(7.9) Redemption for air tickets, hotel stays, and other merchandise /vouchers shall not be exchangeable, returnable, refundable, or redeemable for cash or credit, nor shall they be replaced in the event of loss, damage or destruction, or cancelled, revoked, transferred or changed by the BOC REWARDS Account holder in any manner.
(7.10) Vouchers redeemed for air tickets, hotel stays and other merchandise or the issue of vouchers shall be sent to the BOC REWARDZ PLUS Account holder’s email ID or billing address as requested.
(8.1) BANK OF CEYLON shall not be liable for any losses, damages, expenses, claims or any other liability demanded by a BOC REWARDZ PLUS account holder at following instances;
Non availability or operation of the BOC REWARDZ PLUS Website
Issues at redemption of rewards points or in any other way arising from membership in, or in connection with the rewards
For any amounts payable by a BOC REWARDZ PLUS account holder to any third party
For items purchased/supplied, its quality, installation or use,
Any negligence, breach of statutory or other duty on the part of the bank, supplier, issuer, merchant and/or other person associated in any way, directly or indirectly, with BOC REWARDZ PLUS program.
(8.2) The Bank shall not make any representation or warranties whatsoever, expressed or implied, and shall not assume any liability on the quality, use, suitability, fitness for any purpose of any good/services purchased via BOC REWARDZ PLUS program and shall be accepted by the BOC REWARDZ PLUS account holder at his/her own risk and peril.
(9.1) Fraud and/or any such attempts relating to the earning and pooling of reward points or redemption orders may result in forfeiture of the accrued reward points in addition to the Credit Card being withdrawn / cancelled by the Bank.
(9.2) In the event a particular transaction is disputed or charged back or reversed for whatever reason, the rewards points accrued from such transactions shall be reversed by the Bank. In the event such rewards points have been already redeemed, the Bank reserves the right to recover the rupee equivalent of the disputed rewards points by charging the Credit Card or any other account maintained with the Bank by the Cardholder. In the event a claim is made in such instances the Cardholder shall agree to settle such sums due, by the next payment date indicated in the Statement.
(9.3) In the event a Cardholder voluntarily terminates the Rewards Account or has his/her rewards account terminated by the Bank at any time for any reason, both the primary and the supplementary Cardholders shall be disqualified from participating in the BOC REWARDZ PLUS program. On such termination, any unutilized rewards points shall be automatically cancelled and no longer be available for redemption by the BOC REWARDZ PLUS account holder.
(9.4) If a supplementary Cardholder's account is terminated at any time for any reason, the primary Cardholder can continue the rewards account unless the Bank determines otherwise.
(9.5) In case of any dispute arising out of the BOC REWARDS program, the decision of the Bank shall be final and conclusive.
(9.6) BOC REWARDZ PLUS account holders shall agree to receive notices / special offers in conjunction with the BOC REWARDS program, from time to time via e-mail or as Short Message Services (SMSs).
(9.7) BOC REWARDZ PLUS account holder shall authorize the Bank to store the details of card holders and transactions in a platform of a bank appointed third party and hosted in cloud-based solution to calculate the rewards points and facilitate the redemptions.
(9.8) BOC REWARDZ PLUS account holders shall be aware and agree with the Privacy Statement of the Bank and the Booking Policy provided in https://www.rewardzplus.boc.lk/.
(9.9) In the event of a breach of these terms and conditions by the Rewards Accountholders, the membership shall be terminated and the Bank may refuse to redeem the available reward points